In Event of Emergency
Standard Operating Procedures
- Administer basic first aid to stabilize the animal. Remember that the sole purpose of first aid is address any problems that threaten the animal's health while in transit to a professional. Do not attempt to "fix" anything. See the "Best Practices" section for information on remaining up-to-date on animal first aid.
- Call the client. If the animal is stabilized, call the client's cell phone, tell them what happened, and let them know you would like to seek medical care. If there is an issue that can be resolved by the animal's own vet, a client may prefer this option, as they already have a relationship with their own vet, and the care will likely be significantly less costly. Allow the client to call the shots, if there is time to do so.
- Seek professional care. All vet information is stored in the animal's Time to Pet profile. Phone numbers and addresses of area emergency animal hospitals are below. Whether taking the animal to their own vet or to an emergency care facility, be sure to CALL AHEAD to make sure they are ready for your arrival.
- Call/text Kerry. I can help you with phone calls to vets and/or clients, if you need help at any time. If you are calling me and I do not pick up the first time around, please call a second time right away, so I know it is an emergency.
- Do not discuss finances or insurance with clients. Leave this to Kerry. When speaking with the client, only discuss the immediate needs of the animal, and a client's preference for care. If the client wishes to discuss money or the Dog Adventures Northwest waiver, ask them to contact me.
Emergency animal hospitals
All contractors should have the following numbers and addresses readily accessible while caring for animals with Dog Adventures Northwest...
Dove Lewis Emergency Animal Hospital (24-hour emergency care)
1945 NW Pettygrove Street, Portland
VCA Southeast Portland Animal Hospital (24-hour emergency care)
13830 SE Stark Street, Portland
VCA Northwest Veterinary Specialists (24-hour emergency care)
16756 SE 82nd Drive, Clackamas
Tanasbourne Veterinary Emergency (24-hour emergency care)
2338 NW Amberbrook Drive, Beaverton
Emergency Veterinary Clinic of Tualatin
8250 SW Tonka Street, Tualatin
ASPCA Poison Control Hotline
Pet Poison Helpline